UK (Our home base) 

Royal Mail 24hr-48hr | FREE

Aims to deliver your parcel the next working day including Saturdays

WORLDWIDE (arrives within 2-3 weeks of ordering*) 

Royal Mail Tracked | £8.79 | Orders below £50
Royal Mail Tracked | FREE | Orders above £50

Europe, USA, Canada, Australia, North Macedonia, Benin, Chile, China, Ecuador, Egypt, Hong Kong, India, Indonesia, Lebanon, Malaysia, Mauritius, Mexico, New Zealand, Philippines, Qatar, Russia, Saudi Arabia (signed for), Slovenia, South Korea, Taiwan + United Arab Emirates (signed for) : 

EU Exceptions Germany, Austria, Sweden, Belgium and Greece
Unfortunately our items cannot reach your countries thanks to us not being in the EU anymore :'(

All mail is subject to being sent with Signed-For delivery on top of being Tracked but most won’t require signing for.
*Usual delivery arrives to Europe within 2 weeks of ordering and Worldwide within 3 weeks of ordering, in some cases this may faster or slower.

If your Country isn’t listed above:

Send us an email and we’ll see what we can do.

Shipping Times

It is our policy is to dispatch all orders placed before 2pm GMT on the the same working day. We only ship Mon-Fri so if we receive your order Friday evening it won’t be dispatched until Monday. Should you wish to change the order you must inform us as soon as possible, and we will do our best to adhere to your requests before the item is dispatched by the warehouse.

What if my order is taking ages?

If your order hasn’t arrived yet there isn’t anything we can do to speed it up. 
Once we send the order it’s completely out of our control.
But rest assured we will reship (free) or fully refund you should the item get lost (tracking not updated for 30 days) or tracking says it’s on it’s way back to us.
Please contact us if this is the case.

Tracking

Tracking codes can be found on your account orders page, they will appear within 1 day of your item being shipped. They will also appear on your order completion receipt, an email sent at the time of dispatch.
If you haven’t received the tracking code, please whitelist jacob@vividream.com and send us an email to resend it.
Only TRACKED and TRACKED + SIGNED shipping is trackable online and subject to a re-ship should your item not arrive due to a fault by ViviDream or Royal Mail.

High Value Orders

If you’re from the UK we may upgrade your postage option to a tracked shipping service should your order total exceed £50 (this is a free upgrade requiring no further action from you).

Customs Charges

You may be charged for customs tax, this isn’t the case with most orders but they do request it from time to time. 
An example as of Dec 2022:  3 LucidEsc to France 22EUR. Please bear this in mind when placing your orders with us.

Combining Multiple Orders

We may combine shipments if the same address is provided for multiple orders on the same day. If you do not want your orders to be combined, you must email us BEFORE placing the order, as shipments may be combined. If you would like a refund for the shipping costs not used in the combined order, it is your responsibility to contact us and request this.

Please note: The shipping speed we provide is a GUIDELINE ONLY, and has been provided to us by Royal Mail.
If you would like further information on shipping times we would request that you contact Royal Mail directly by calling the UK customer services helpline on 0044 (0) 1752 387112 or 08457 740