Due to the effects of COVID-19, please allow an additional 2-3 days delivery time if you are ordering from the UK and 4-5 days if ordering from outside of the UK. While this is not the case for all orders and nearly all of them are on time, please be prepared for possible delays until delivery services return to normal.
Thanks for your orders and your patience, we really appreciate your support!
Shipping is calculated automatically at checkout based on the country of delivery.
We offer one shipping option per country as shown below.
Royal Mail 24hr | FREE
Aims to deliver your parcel the next working day including Saturdays
Europe, USA, Russia + Canada: Royal Mail Tracked | £7.99
Australia, Benin, Chile, Ecuador, Egypt, Hong Kong, India, Indonesia, Lebanon, Malaysia, Mauritius, New Zealand, Philippines, Qatar, Saudi Arabia (signed for), Slovenia, Taiwan + United Arab Emirates (signed for) : Royal Mail Tracked | £8.99
Full end-to-end tracking with online confirmation of delivery.
Receive priority handling in the UK and overseas.
All mail is subject to being sent with Signed-For delivery on top of being Tracked.
Usual delivery to Europe within 3-5 working days and Worldwide within 5-7 working days, in some cases this may take longer.
If we don’t ship to your Country:
Send us an email and we’ll see what we can do.
It is our policy is to dispatch all orders placed before 3pm GMT on the the same working day. We only ship Mon-Fri so if we receive your order Friday evening it won’t be dispatched until Monday. Should you wish to change the order you must inform us as soon as possible, and we will do our best to adhere to your requests before the item is dispatched by the warehouse.
Tracking codes can be found on your account orders page, they will appear within 1 day of your item being shipped. They will also appear on your order completion receipt, an email sent at the time of dispatch.
If you haven’t received the tracking code, please whitelist firstname.lastname@example.org and send us an email to resend it.
Only TRACKED and TRACKED + SIGNED shipping is trackable online and subject to a re-ship should your item not arrive due to a fault by ViviDream or Royal Mail.
High Value Orders
If you’re from the UK we may upgrade your postage option to a tracked shipping service should your order total exceed £50 (this is a free upgrade requiring no further action from you).
Combining Multiple Orders
We may combine shipments if the same address is provided for multiple orders on the same day. If you do not want your orders to be combined, you must email us BEFORE placing the order, as shipments may be combined. If you would like a refund for the shipping costs not used in the combined order, it is your responsibility to contact us and request this.
Please note: The shipping speed we provide is a GUIDELINE ONLY, and has been provided to us by Royal Mail.
If you would like further information on shipping times we would request that you contact Royal Mail directly by calling the UK customer services helpline on 0044 (0) 1752 387112 or 08457 740 740.