All orders through your letterbox!
UK (arrives within 1-2 working days)
Royal Mail 1st | FREE
Aims to deliver your parcel the next working day including Saturdays
WORLDWIDE (arrives within 2 weeks of dispatch*)
Royal Mail Tracked | FREE | Orders above £50
Royal Mail Tracked | £8.79 | Orders below £50
*Usual delivery arrives to Europe / USA within 2 weeks of dispatch and Worldwide generally within 3 weeks of dispatch.
Countries we ship to:
Europe, USA, Canada, Australia, North Macedonia, Benin, Chile, China, Ecuador, Egypt, Hong Kong, India*, Indonesia, Lebanon, Malaysia, Mauritius, Mexico, New Zealand, Philippines, Qatar, Russia, Saudi Arabia*, Slovenia, South Korea, Taiwan + United Arab Emirates*.
*signed for only
We do not ship to: Germany & Austria
If your Country isn’t listed above:
Send us an email and we’ll see what we can do.
It is our policy is to dispatch all orders placed before 2pm GMT on the the same working day and on some occasions with an influx of orders they will be processed for the following day.
We ship Mon-Fri, and Saturday mornings.
Post doesn’t run on holidays, e.g. bank holidays.
Should you wish to change the order you must inform us as soon as possible, and we will do our best to adhere to your requests before the item is dispatched.
Please note: The shipping speed we provide is a guideline only, and has been provided to us by Royal Mail.
What if my order is taking ages?
If your order hasn’t arrived yet there isn’t anything we can do to speed it up.
Once we send the order it’s completely out of our control.
But rest assured we will reship (free) or fully refund you should the item get lost, tracking not updated for 30 days or tracking says it’s on it’s way back to us.
Please contact us if this is the case.
Tracking codes can be found on your account orders page, they will appear within 1 day of your item being shipped. They will also appear on your order completion receipt, an email sent at the time of dispatch.
If you haven’t received the tracking code, please contact us.
Some countries we cannot send tracked but will be sent as Signed for which means the tracking link will only show whether it arrived or not. It will need signing for.
You may be charged for customs tax, this isn’t the case with the majority of orders but they do request it from time to time.
An example as of Dec 2022: 3 LucidEsc to France 22EUR. Please bear this in mind when placing your orders with us.