SHIPPING

UK

Royal Mail 1st Class Signed-For

  • Aims to deliver your parcel the next working day including Saturdays

PRICE: FREE

 

WORLDWIDE

Royal Mail Signed-For (tracked)

  • Full end-to-end tracking with online confirmation of delivery
  • Receives priority handling in the UK and overseas
  • Delivery to Europe within 3-5 working days and worldwide from 5-7 working days

PRICE: £4.50

 

Shipping Times

It is our policy is to dispatch all orders placed before 3pm GMT on the the same working day. Should you wish to change the order you must inform us as soon as possible, and we will do our best to adhere to your requests before the item is dispatched by the warehouse.

 

Tracking

Only TRACKED shipping is trackable online and subject to a re-ship should your item not arrive due to a fault by ViviDream or Royal Mail. Tracking codes will only be given upon request.

 

High Value Orders

We reserve the right without prior notice to upgrade your postage option to a tracked shipping service should your order total exceed £79.99, (this is a free upgrade requiring no further action from you)

 

Combining Multiple Orders

Please note: it is our policy to combine shipments if the same address is provided for multiple orders on the same day, in this case, the more expensive shipping method will be used for the combined shipment. If you do not want your orders to be combined, you must email us BEFORE placing the order, as shipments are combined automatically. If you would like a refund for the shipping costs not used in the combined order, it is your responsibility to contact us and request this.

 

Please note: The shipping information we provide is a GUIDELINE ONLY, and has been provided to us by Royal Mail. If you would like further information on shipping times we would request that you contact Royal Mail directly by calling the UK customer services helpline on 0044 (0) 1752 387112 or 08457 740 740.

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